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Popular questions

Where can I pay with Monizze eco-vouchers?

Discover our offline network here.

Discover our online network here.

Discover our Dealzz platform.

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers:   

  1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
  2. Online, via your MyMonizze account
  3. Via Dealzz, our online benefits platform

How do I add or remove additional terminals?

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

  • Your VAT number and/or affiliation number   
  • The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

We have not (yet) received our employee’s Monizze card.

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.