FAQ

How can we help you?

Who are you?

I am
employer

I am
employee

I am
merchant

I am
partner

How do I add or remove additional terminals?

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:  

Your VAT number and/or affiliation number 
The new terminal id (TID – it consists of 8 characters)

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.

As a Monizze partner, how do I introduce a client?

You do this fully automatically via our customised partner page, or by e-mail via your regular contact person. You can also always send an e-mail to partner@monizze.be.

Contact our partner team to create your partner page.

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

How can I log in to my Monizze account and the Monizze app?

Logging into your personal account via the Monizze website or the Monizze app is very easy:  

Go to your Monizze account or open the Monizze app. 
Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.
Enter your personal password. Have you forgotten your password? Then follow these instructions.

FAQ