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FAQ

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  • employer
  • employee
  • merchant
  • partner
Popular questions

How can I block my Monizze card in case of loss or theft?

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

  • Via the mobile app under “My Cards”   
  • Via MyMonizze on the homepage via “Block card”   
  • Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
  • By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

What is the advantage of becoming a Monizze partner?

As a Monizze partner, you benefit from several unique advantages. For example, you get access to various digital tools. In addition, you will increase the added value for your clients and the partnership will relieve you of administration to the maximum extent.

Contact our partner team at partner@monizze.be to gain access. 

How can I pay my invoices by direct debit?

Activate easily the direct debit via itsme with Twikey!

  1. On the home page of your client area, click on “Direct Debit”
  2. Click on “Activate Direct Debit”
  3. Check your details and click on “Continuer l’activation sur Twikey”
  4. Follow the steps and confirm your direct debit via Itsme
  5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

How do I add or remove additional terminals?

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

  • Your VAT number and/or affiliation number   
  • The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?

After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.