FAQ

How can we help you?

Who are you?

I am
employer

I am
employee

I am
merchant

I am
partner

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers: 

In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.
Online, via your MyMonizze account
Via Dealzz, our online benefits platform

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

How can I request a new password?

Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password: 

Via your e-mail address 
Via your mobile phone number

You will receive a link or a code via email or SMS to reset your new password.

How can I request a new password for my client area?

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.

FAQ