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Popular questions

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.

How do I add or remove additional terminals?

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

  • Your VAT number and/or affiliation number   
  • The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

As a Monizze partner, what benefits do my clients have?

Our common clients enjoy excellent service thanks to our digital solutions. This at a very competitive price.

How can I request a new password for my client area?

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.