Discover RewardFlex, our new mobility & cafeteria plan management solution

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FAQ

How can we help you?

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  • employer
  • employee
  • merchant
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Popular questions

How can I pay my invoices by direct debit?

Activate easily the direct debit via itsme with Twikey!

  1. On the home page of your client area, click on “Direct Debit”
  2. Click on “Activate Direct Debit”
  3. Check your details and click on “Continuer l’activation sur Twikey”
  4. Follow the steps and confirm your direct debit via Itsme
  5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

Where can I pay with Monizze eco-vouchers?

Discover our offline network here.

Discover our online network here.

Discover our Dealzz platform.

How can I request a new password for my client area?

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail. 

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

As a Monizze partner, how do I introduce a client?

You do this fully automatically via our customised partner page, or by e-mail via your regular contact person. You can also always send an e-mail to partner@monizze.be. 

Contact our partner team to create your partner page.