FAQ

Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:   

• Via your e-mail address   
• Via your mobile phone number   

You will receive a link or a code via email or SMS to reset your new password.

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

• Via the mobile app under “My Cards”   
• Via MyMonizze on the homepage via “Block card”   
• Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
• By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

• If you have forgotten your password, you can set a new one using the “Forgot password” button.  
• If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.