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Popular questions

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers:   

  1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
  2. Online, via your MyMonizze account
  3. Via Dealzz, our online benefits platform

What should I do if my employee’s Monizze card is lost or stolen?

If the Monizze card of one of your employees is lost or stolen, block that card via your client area.   

In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.  

Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone. 

I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?

After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.

How can I block my Monizze card in case of loss or theft?

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

  • Via the mobile app under “My Cards”   
  • Via MyMonizze on the homepage via “Block card”   
  • Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
  • By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

How can I pay my invoices by direct debit?

Activate easily the direct debit via itsme with Twikey!

  1. On the home page of your client area, click on “Direct Debit”
  2. Click on “Activate Direct Debit”
  3. Check your details and click on “Continuer l’activation sur Twikey”
  4. Follow the steps and confirm your direct debit via Itsme
  5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!